Privacy Policy

Privacy Policy

Effective Date: 25 June 2023

This Privacy Policy governs the manner in which Ebug India PVT. LTD. ("Ebug India," "we," "us," or "our") collects, uses, maintains, and discloses information collected from users ("users" or "you") of our website and/or application ("Service").

1. INTRODUCTION

At Ebug India, we are committed to protecting the privacy and confidentiality of our customers' information. This Privacy Policy outlines how we collect, use, store, and disclose the information you provide to us when using our website and/or application. By accessing or using our Service, you signify your acceptance of this Privacy Policy.

2. INFORMATION WE COLLECT

When you request a repair service through our website or application, we may collect the following information from you:

• Name: We collect your full name to identify you as our customer and provide personalized service.
• Mobile Number: We collect your mobile number to contact you regarding your repair request, updates, and notifications related to our Service.

We only collect information that is necessary to fulfill your repair request and provide you with the best possible service experience.

3. HOW WE USE COLLECTED INFORMATION

The information we collect is used for the following purposes:

• Service Provision: We use the collected information to process your repair requests, schedule appointments, and communicate with you regarding the status of your repair.
• Customer Support: We may use your information to respond to your inquiries, requests, or provide assistance when needed.
• Improvement of Services: We may analyze the collected information to improve our services, enhance user experience, and develop new features.
• Marketing and Communication: With your consent, we may use your contact information to send you promotional emails, newsletters, or other marketing materials. You can opt-out of receiving such communications at any time.
• Legal Compliance: We may use your information to comply with applicable laws, regulations, or legal processes.

4. DATA SECURITY

We implement appropriate security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. However, please note that no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security of your data.

5. SHARING OF INFORMATION

We do not sell, trade, or rent your personally identifiable information to third parties. However, we may share your information with trusted third parties who assist us in operating our Service, conducting our business, or providing services to you. These third parties are contractually obligated to keep your information confidential and are prohibited from using your information for any other purpose.

We may also disclose your information if required by law or when we believe such disclosure is necessary to protect our rights, comply with a legal obligation, or prevent potential harm to our users or others.

6. THIRD-PARTY LINKS

Our Service may contain links to third-party websites or applications. These third-party sites have their own privacy policies, and we do not accept any responsibility or liability for their policies or actions. We encourage you to review the privacy policies of these third-party sites before providing any personal information.

7. CHILDREN'S PRIVACY

Our Service is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information without your consent, please contact us, and we will take appropriate steps to remove such information from our records.

8. CHANGES TO THIS PRIVACY POLICY

We reserve the right to update or modify this Privacy Policy at any time. The updated policy will be posted on our website, and the revised date will be indicated at the top of this page. We encourage you to review this Privacy Policy periodically for any changes. Your continued use of our Service after any modifications will constitute acceptance of the updated policy.